oh.. some banks don't know how to cut costs by looking at their
processes...
i received 3 letters from OCBC...
one telling me that i've paid my Robinsons Card bill and the
outstanding is $0
one telling me that the outstanding bill on my U-Plus Visa is
$0
and the last one is a consolidated balance telling me that the
outstanding amount on both my Robinsons Card and U-Plus cards is
$0
so... multiply that for all their customers, say, they have
about 100,000 customers which they send such things a month...
30cents per letter in postage, 40cent per letter in printing and
packaging and paper
and i don't even factor in the cost of the mailroom
people...
that's 70cents per letter..
multiply that by about an average of 2 redundant letters per
customer.. that's about $70,000 a month
yearly it'll be about $840,000 a month
wasted..
